Privacy policy

Privacy Policy
Last updated: April 3, 2026

This website is operated by HydrateMe Ltd., Pavlou Valdaseridi 2A, Floor 1, Larnaca 6018, Cyprus ("we", "us", or "our").

HydrateMe operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you with a seamless shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, billing address, shipping address, phone number, email address
  • Financial Information: payment details, transaction information, payment confirmations
  • Account Information: username, password, preferences
  • Order Information: products viewed, added to cart, purchased, returned or exchanged
  • Communication: messages, inquiries, and support requests
  • Device Information: IP address, browser type, device identifiers
  • Usage Data: interactions with our website, pages visited, and browsing behavior

How We Collect Your Information

We collect personal information:

  • Directly from you (e.g. when placing an order or contacting us)
  • Automatically through cookies and similar technologies
  • From Shopify and our service providers
  • From third-party partners where applicable

How We Use Your Personal Information

We use your personal data to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Manage your account and preferences
  • Improve our website and services
  • Send transactional and marketing communications (where permitted)
  • Prevent fraud and ensure security
  • Comply with legal obligations

Legal Basis for Processing (EU/EEA)

We process your personal data based on:

  • Consent (e.g. marketing communications)
  • Contractual necessity (order processing and delivery)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interests (improving services, fraud prevention)

Sharing Your Personal Information

We may share your information with:

  • Shopify, our e-commerce platform provider
  • Payment service providers
  • Shipping and logistics companies
  • IT, analytics, and hosting providers
  • Marketing and advertising partners

All third parties are required to process your data securely and only for specified purposes.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyze website traffic
  • Provide personalized content and advertising

You can manage or disable cookies through your browser settings or via our cookie banner.

Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify collects and processes personal data to provide and improve the Services. Your data may be transferred outside your country, including to Canada and the United States.

To learn more, please visit:
https://www.shopify.com/legal/privacy

Your Rights (EU/EEA)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: info@hydrateme.cy

Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Security

We implement appropriate technical and organizational measures to protect your data. However, no system can guarantee absolute security.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16.

International Transfers

Your personal data may be transferred and processed outside the European Economic Area. We ensure appropriate safeguards such as Standard Contractual Clauses.

Data Controller

HydrateMe Ltd. is the data controller responsible for your personal data.

Contact Information

HydrateMe Ltd.
Pavlou Valdaseridi 2A, Floor 1
Larnaca 6018
Cyprus

Email: info@hydrateme.cy
Phone: +357 97 762834

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.